Introduction
Skilzco takes children's privacy extremely seriously. This Privacy Policy explains how we collect, use and protect personal data when using Skilzco.
Contact: [email protected]
Skilzco is the Data Controller for the purposes of UK GDPR.
Our Approach to Children's Data
Skilzco is designed in line with UK GDPR, the Data Protection Act 2018, and the ICO Age Appropriate Design Code. We apply data minimisation, purpose limitation, strong security controls, and age-appropriate design principles.
What Information We Collect
From Parents/Guardians: name, email address, account login credentials.
From Children: first name or nickname, age or age range, learning progress data, platform usage information.
We do not require children to provide full home address, phone numbers, or sensitive personal data unless strictly necessary and with parental consent.
How We Use Information
We use data to provide access to learning materials, track progress, improve the platform, maintain safeguarding standards, and ensure platform security.
We do not sell children's data. We do not use children's data for behavioural advertising.
Legal Basis for Processing
We process data based on parental consent, contractual necessity, and legitimate interests relating to safeguarding and platform security. Parents may withdraw consent at any time by contacting [email protected].
Data Storage and Security
- Encrypted connections (HTTPS)
- Secure server environments
- Access control restrictions
- Monitoring and logging
- Regular security updates
Data is stored securely and access is restricted to authorised personnel only.
Data Retention
We retain data only for as long as necessary to provide services, comply with legal obligations, and protect safeguarding interests. Parents may request deletion of their child's account and associated data.
Your Rights
Under UK GDPR, parents and guardians have the right to: access personal data, correct inaccurate data, request erasure, restrict processing, object to processing, and data portability.
Requests: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Third Parties
We may use carefully selected service providers for hosting, email services, and platform infrastructure. All providers are required to comply with data protection laws. We do not knowingly allow third-party tracking for advertising to children.
International Transfers
Where data is processed outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be published with an updated revision date.
Forms on this website
This section describes the forms on skilzco.com and how they work.
What each form collects, and why
- Contact form: your name, email address, subject and message. We use them to reply to your enquiry. They are sent to [email protected].
- School registration of interest: the school’s name, the intended number of users, a contact name, telephone number and email address, and whether the consent statement was ticked. We use them only to respond about the school’s interest in Skilzco Schools. They are sent to [email protected].
- Support ticket (fault report): your name, email address, the affected service, a short summary and a description of the problem. We use them to investigate the fault and reply to you. They are sent to [email protected].
How the forms are sent
When you submit a form, our website server checks it and passes it to Resend, an email delivery provider, which delivers it as an email to the Skilzco mailbox named above. Your email address is set as the reply address so that we can answer you. The website server does not keep a copy of what you submit, and its records of a submission do not include its contents. Like most web servers, it may record technical information, such as IP addresses, for security and to prevent misuse.
Messages are kept in our mailboxes only for as long as necessary, as described under Data Retention above.
Please leave out sensitive details
Please do not include children’s personal details, passwords, PINs or payment information in any form. The forms do not accept file uploads.
To ask about, correct or delete the details you sent through a form, email [email protected].